Privacy Policy
This privacy policy explains how Digital Reach MY collects, uses, and protects personal information when you use our online platform and services. We are committed to protecting your privacy and handling your data in a transparent and responsible manner, in compliance with applicable data protection laws.
Information We Collect
We collect information to provide and improve our services to you. The types of information we may collect include:
Information you provide to us directly: This includes information you give us when you interact with our site, such as when you fill out a contact form, subscribe to a newsletter, request a service proposal, or communicate with us. This may include your name, company name, job title, contact details (excluding email and phone number within this policy text, but collected via forms), and any other information you choose to provide.
Information we collect automatically: When you visit our site, we may automatically collect certain information about your device and usage. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information helps us understand how our site is used and improve user experience.
How We Use Your Information
We use the information we collect for various purposes, including:
To provide and manage our services: To respond to your inquiries, provide the digital marketing services you request, process transactions, and manage our relationship with you.
To improve our services and site: To understand how our site is used, analyze trends, and enhance the functionality and user experience.
To communicate with you: To send you information about our services, updates, and promotional materials, where you have consented to receive such communications (please note, electronic communication details are used for this purpose outside the scope of this policy's contact requirement).
For internal business purposes: Such as data analysis, audits, developing new services, and identifying usage trends.
To comply with legal obligations: To meet legal, regulatory, and compliance requirements.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
With Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as website hosting, data analysis, and customer support. These service providers are required to protect your information and use it only for the purposes for which it was provided.
For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the service, or protect the personal safety of users of the service or the public.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the physical address provided at the end of this policy. We may need to verify your identity before responding to your request.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on this page.
Contacting Us About Privacy
If you have any questions or concerns about this privacy policy or our data practices, please contact us by mail at:
Digital Reach MY
10 Jalan Sultan Ismail, Level 25, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50250, Malaysia